Vision, Mission, Values

VISION, MISSION, VALUES: The launch of the “Vision, Mission, Values” Program represented an essential step in defining our identity as an organization.

The vision and mission are the guidelines of our activities that speak for what we want to become and in which direction we want to go. The values establish the main coordinates of our behaviour towards customers, shareholders, competitors and/or colleagues.

Vision

Raiffeisen Bank is  the leader of the banking market through quality, dynamism and innovation.

With high quality products and services, with a constant dynamic attitude and a focus on innovation, Raiffeisen Bank can become the first option bank for customers and can be acknowledged as the leader of the banking market.

Mission

Raiffeisen Bank is a long-term partner for all its customers, offering a complete range of high standard financial services and generating an above average Return on Equity.

We are a universal bank, belonging to a group that offers integrated financial services in the following fields: banking, investment banking, financial analysis and consultancy, leasing, insurance.

High standards apply to each aspect of our activity: quality services and products, investments in infrastructure, the original Raiffeisen concept for “model branch”, multiple distribution channels, constant innovation in terms of products, alternative or tailor made solutions for our customers’ specific needs.

Values

• Focus on Customer Needs

We provide excellent financial services to our customers

We regularly review our customers´ expectations and needs to optimise the range of products and services provided by our highly qualified workforce.
We are committed to highest professional standards.
We meet our customers´ needs with professionalism and therefore offer them state-of-the-art solutions and value-added services. Internal customer satisfaction is equally important as the external one, since the customer will benefit from our smooth cooperation.

We support flexibility to ensure a rapid response to customer needs.

We react rapidly and with maximum flexibility to customer needs. However, flexibility does not mean lack of discipline. It is rather an efficient use of the room provided within set rules. To continuously improve our internal rules and procedures, we emphasize process innovation and improvement.

• Increase Shareholder Value

We strive for continuous and sustainable growth in shareholder value by achieving an exceptional Return on Equity.
We aim at being the leading international banking group in Central and Eastern Europe. Our target is a sustainable, above-average Return on Equity.

• Uphold Solid General Ethics

We base our work and attitudes on fundamental ethical values.
Banking is traditionally built on trust. We carefully foster trust-based relationships with our customers. Integrity and honesty guide us in everything we do.

• Lead, Motivate and Empower People

We set strategic and operational goals and lead the Group to their successful implementation.
The leaders of Raiffeisen Bank develop a clear business vision and viable strategies. They create an organisational environment that supports and rewards profitable growth. They set challenging but achievable goals and continuously search for future opportunities.
We encourage entrepreneurship and initiative.
Entrepreneurship and initiative are keys to better performance, greater responsiveness and quality in everything we do. They are indicators of our employees´ identification with the corporate goals and their commitment to work.

We empower the employees of the RZB Group, creating a climate that motivates them perform higher.

Empowerment is our basis for entrepreneurship and initiative. We strive to maintain a supportive and trustful working environment, resulting in motivated and committed employees.

We foster the development, satisfaction and loyalty of our employees.

Our employees are committed to satisfying customers and building long-term relationships. Equally, the RZB Group is committed to fostering the development, satisfaction and loyalty of its workforce. This gives employees the confidence and stimulus to take on new assignments locally and internationally.

We see teamwork as the basis for successful cooperation within the RZB Group and for its future development.

Teamwork adds value through discussions, the joint development of ideas, problem-solving and the preparation of decisions. Due to our presence in many countries, we especially stress cross-border cooperation. Although teamwork is a valuable tool, decision-making need not always be consensus-based.
We provide equal opportunities based on merit and reward performance.

At Raiffeisen Bank, if you perform, you get ahead.

Although the RZB Group has its roots in Austria, most of its employees are from different national and cultural backgrounds. We all benefit from that diversity.

We are fully committed to these values and expect everyone to identify with and live up to them. By adding local flavour to these values, we will bring our corporate culture closer to both customers and employees.